DEAR BUSINESS ASSOCIATE
We invite you to use this channel and contribute
your valuable feedback for our
continuous improvement.
Request: This is an action whereby the user respectfully asks the company for any information related to the provision of the service.
Complaint: This is the expression or statement made by the user to the company due to dissatisfaction with the provision of our services.
Claims: This is the objection or disagreement raised by the user, with the aim of getting the company to review and evaluate an action related to the provision of the service in economic terms.
Suggestion: A proposal or recommendation you make to improve our processes, services, or the experience we provide to our customers.
Compliment: Positive feedback or recognition that you send us when you are satisfied with the attention or service you have received, to motivate and highlight good practices.